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Purchasing Frequently Asked Questions

We have made every attempt to make pricing and purchasing a straightforward process.  This FAQ will hopefully clear up any additional questions and provide more details about the available purchasing options in additional to the benefits of each choice.

Evaluation
Pricing
Perpetual License
Lease Purchase License
Subscriptions
Ordering
After Purchase
Changes From Versions to Editions
Starting with the version formerly known as 1.2, RightEdge will adopt a new versioning scheme.  Version 1.2 will now be known as RightEdge 2008 Edition 1.  Subsequent feature releases during the calendar year will increment the edition number.
 
Is there an evaulation version of RightEdge available?
Yes.  A 30-day, fully functional evaluation can be obtained for our Download page.  This software will run unhindered for 30 days from the first run.
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Do I receive support for an evaluation version?
Yes, support is available through our forums and online support form.  Our currently licensed customer will receive priority.
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Do I lose my settings when I upgrade from an evaluation?
No.  The copy you've obtained contains the same "bits" as an evaluation.  You simply replace your trial license file with a perpetual or leased license file.  This happens in place and does not require a re-installation.
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How is RightEdge Priced?
A RightEdge license can be purchased one of two ways.  These is a monthly lease purchase option and a perpetual license.  The RightEdge perpetual license is $499.00USD.  The RightEdge lease purchase option is $50USD per month.  For details about the two types of licenses, please see the Perpetual License and Lease Purchase License headings.
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Are there discounts available for multiple copies?
Yes.  Volume discounts start when the quantity of licenses exceeds 10.  Please contact our sales staff to receive special pricing.  Select Sales Quote from the list to receive a specialized quote.  Be sure to include the number of licenses desired.
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What is a perpetual license?
A perpetual license is a license that never expires which means that RightEdge will continue to operate forever.  Perpetual licenses are appealing to people who want a one time cost as opposed to a monthly fee.
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What am I entitled to with a perpetual license?
A perpetual license entitles you to online support for the life of the version.  Perpetual license holders will also be entitled to special upgrade pricing when new editions are released.  Perpetual license holders are entitled to all bug fix builds of the edition purchased and one edition released after the edition purchased.
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How do I obtain support as a perpetual license holder?
Support is available through our online support form and our forums.  For extended support, which includes phone support, as well as upgrade protection, please consider a RightEdge subscription.
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How many computers can I install RightEdge on?
RightEdge can be installed on up to 2 different computers as long as the computers belong to the licensee and the licensee is the person using RightEdge.  Online activation will be required to activate the licenses.
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What updates am I entitled to?
Perpetual license holders will be entitled to bug fix revisions of the version purchased.  Perpetual license holders will also receive the edition immediatly following the one purchased free of charge.

For example, if you purchase a perpetual license for RightEdge 2008 Edition 1.  You will be entitled to all fixes released for Edition 1 and you will be entitled to Edition 2 and all bug fixes for Edition 2 free of charge.

To receive all editions for a full calendar year from purchase, consider purchasing a gold subscription option.
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What are editions?
Editions are released when new features and/or performance enhancements as well as bug fixes are ready.  Bug fixes will be released in the interim as build number increments to the current edition.  Editions allow us to deliver features as fast as we can make them available instead of waiting until they accumulate.
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What is a lease purchase license?
A lease purchase is an inexpensive way to hold a license while building up credit towards a perpetual license.  The license will expire each month, but is set to auto-renew until you cancel the lease.  When the license renews, your license will update as well and should result in no interruption of service.
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What are lease purchase credits?
Each month after the lease is paid or renewed, 50% of your lease will be used as credit towards a perpetual license.  As an example, the $50 per month purchase lease option results in a $25 per month credit towards a RightEdge perpetual license.  Purchase credits are not transferrable or redeemable as cash or a refund.
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How do I redeem credits for a perpetual license?
Your Lease Manager screen will display your current purchase credits.  Click the Redeem Credits button to generate a one-time coupon good for your perpetual license purchase.
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How do I obtain support as a lease purchase license holder?
Support is available through our online support form and our forums.
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What updates am I entitled to?
RightEdge lease purchase holders are entitled to all updates both major and minor while the lease is active.
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How long can I lease RightEdge?
Leases are available as long or as short as you'd like.  The minimum duration is one calendar month.
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How do I cancel my lease?
Your Lease Manager screen will display your currently active leases.  You can click the Cancel link to cancel a lease.  Your license will expire one month from your last renewal date.
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What is a subscription?
A subscription is available for perpetual license holders.  The subscription allows perpetual license holders to receive top priority for support requests and the ability to speak directly to a support person or engineer to ensure that problems are resolved quickly.  Subscription holders also receive updates for all major and minor revisions throughout the duration of the subscription.
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Why would I want a subscription?
A subscription is for customers who demand access to our staff in an immediate fashion and require that they always have the latest version available to them.
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Can I obtain a subscription later?
Subscription purchases are available for up to 30 days after the purchase of a perpetual license.  After that period, a subscription is no longer available.
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How do I obtain major upgrades for free with my subscription?
When major updates are released, your account will automatically be given a new license for the major revision.  Simply obtain the license and apply it to your new installation.
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How can I order a license for RightEdge?
Visit our purchase page and order licenses through our secure online store.
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What credit cards does RightEdge Systems accept?
We accept Visa, Mastercard, Discover and American Express.
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How long will it take to obtain my licenses after the order is successful?
A license will typically be available within the hour.  It will appear on your customer page where it can be downloaded and applied.
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Is the order process secure?
Yes.  All orders through our online store are processed using a secure certificate issued by Comodo.
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Do you keep any of my credit card information?
Only in the case of lease purchases where billing is performed on a recurring basis.  We do not hold credit information for those that purchase a one time perpetual license.
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How do I obtain and apply my license file?
License files are available on your customer page.  Each license has its own license file.  Click the license icon () to obtain your license.  Your web browser will popup a Save prompt.  Save this file into the folder where you installed RightEdge (default: C:\Program Files\Yye Software\RightEdge)
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How do I download the products I purchased?
The products are available on the download page and also in your customer area.  Be sure to apply your license file after downloading.
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Why Are You Doing This?
Simply put, we want to continue to release new versions of RightEdge frequently.  Typically software is released in a fashion where a whole number change implies a feature release and anything to the right of the decimal implies a bug fix.  As we've demonstrated, we continue to release compelling features, performance enhancements as well as fixes with every release.  We want to continue delivering features to you as quickly as we can and not hold them up so that we can label something a major release.  The overwhelming majority of customers surveyed stated that they want us to maintain a rapid release cycle and not hold anything up to satisfy an industry stigma.  While this may put some additional strain on our developers, we feel that our customers are absolutely right.
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If I Didn't Buy a Subscription, Am I Missing Out?
No.  We specifically choose this version to introduce this change because the next version of our software was going to be 2.0.  All non-subscribers would not have been eligible for a free upgrade.  Existing subscription holders will still be entitled to all releases while their subscription is in effect.  This way no one is not getting what was originally promised.  We sincerely hope that all 1.0 customers have been appreciative of all the features we've packed in without changing major version numbers.

Lease subscribers also have no change in arrangements.

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What About My Free Bug Fixes?
We will be releasing interim bug fix versions between editions.  These versions will maintain their edition number, but the build number will be increased to denote a bug fix.  No significant features will be released in interim builds.
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What If I Don't Buy a Gold Support Subscription?
There is still no requirement to buy a subscription.  A perpetual license grants you the right to use the version you own indefinitely.  You will also be entitled to the next edition free of charge.

For example, if you purchase RightEdge 2008 Edition 1, you will automatically be eligible to download RightEdge 2008 Edition 2 at no charge.  Upgrades to subsequent editions will be available for an additional fee.

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