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New Support System in Place

Posted By billb 10 Years Ago
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Posted Thursday November 15 2007
We've completed a support system implementation that will allow to handle support requests via email or the web site in a much more efficient manner.  Additionally, we'll be able to track the history of each request, create cases with statuses, inform you when your case changes, etc.

This should not require any additional work on your part at all.  The only thing that we ask is that you submit your support request to the support address (resupport at rightedgesystems) or use the Support Request form on the web site.

We look forward to serving you even better.

Posted Thursday November 15 2007
One point to clarify that's come up, we still strongly encourage folks to use the forums.  This is not a replacement for the forums in any shape or fashion.  The forums still usually get the fastest response because everyone here constantly has an eye on them.  We wanted to bring the support email up to a similar response time.


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